Frequently Asked Questions
Below is some information that you may find useful before and after you order from Kirsty With A Canvas
About Kirsty With A Canvas
Who produces your products?
All products are designed and created by Kirsty With A Canvas.
Shipping
How long will it take to ship my order?
Your order will be shipping within the following timelines -
Order of existing item (prints and stickers) - 2 business days.
Order of bespoke item (prints, bracelets, name sticker and tote bags) - 5-7 business days.
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What shipping options are available?
Kirsty With A Canvas offers multiple shipping options. These are -
Standard shipping is Royal Mail Tracked 48 - Once posted should be delivered in 2-3 working days.
Royal Mail Signed For 1st Class - Once posted should be delivered the next working day.
I no longer ship internationally on this site. If you live outside of the UK and wish to order, please order from my Etsy shop - https://www.etsy.com/uk/shop/KirstyWithACanvas
What if my order is missing or damaged?
Once an order has been posted, then the delivery is out of my hands. Should there be an issue such as damaged or missing mail I will of course liaise with Royal Mail to come to a solution i.e refund. Royal Mail will not accept a lost post claim before 10 working days. If post arrives damaged, then please provide me with clear photos of the damage so I can claim back from Royal Mail.
Return Policy
What is your return policy?
In the event you need to return or exchange an item, these will be accepted for an item of equal value as long as the item you received is first returned. An address can be provided upon request.